Shipping policy
shipping policy
when will my order be shipped?
our current processing time for orders is 5-7 business days (monday - friday). this means that it may be up to 7 business days before your order ships. once your order ships, shipping times will depend on what shipping option you chose at checkout.
note, your order may be shipped in multiple packages, as our apparel is shipped directly from our print partner. individual tracking information will be provided as shipments are processed.
turn-around times are estimates and may change due to holidays, new releases and sales. handmade items take time. check the website banner for any updates. shipping times are also estimates as provided by the carrier. please understand, it is difficult to predict shipping times, and we are not responsible for any shipping delays. updates on your order status will be sent to the email that you provide at checkout.
how will my order be shipped--within the united states
orders shipping within the united states will ship usps ground advantage or usps priority. note, usps ground advantage shipping times may be up to 6 days, depending on your zone. usps priority shipments are guaranteed 2 days.
once your order ships, you will be provided with tracking information and shipping updates.
how will my order be shipped--international
international orders may ship usps first class international, ups international, or fex-ex international. the delivery date for international orders cannot be guaranteed due to unexpected delays in customs or international postal services. typical shipping is 3 weeks, but up to 6 is not uncommon. we cannot offer refunds for lost, unclaimed or undeliverable international packages.
international shipments may be subject to local taxes, duties or other fees, which are outside of our control. we are not responsible for customs fees. please keep these things in mind when placing international orders.
what if there are issues with my shipment?
package undeliverable-
we ship to the address that you provide at checkout. please be sure to check this. if the address provided is incorrect or incomplete, and the items are returned to us, the buyer will have the option to pay for new shipping with a correct address or receive a refund for the product minus the cost of the original shipping.
package delivered, but not received-
we are not responsible for mistakes made in delivery by the carrier. if your order was lost, stolen, or incorrectly delivered, please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. we do not issue refunds on lost packages.
tracking on package has not been updated in multiple days
if your package tracking has stalled while in transit, making a personal claim with the carrier is the best option as many packages will begin moving again within 10 days of making a claim. we do not issue refunds on lost packages.
what if something in my order is incorrect?
while we try our best, mistakes happen. if your order arrived with something wrong, please email us at hello@ohlittlewren.com and we will resolve the issue at no additional cost to you.